Trainee Support Engineer
Location: Peterborough | Full-time, Permanent | £25k - £27k, depending on experience
OAL are looking for a proactive Support Engineer to join our team in Peterborough.
Reporting to the Support Manager, you’ll play a key role in supporting customers and helping them get the very best from our automation and digital systems.
At OAL, we’re transforming UK food manufacturing through innovative technology. You’ll be part of a growing, collaborative team where problem-solving, customer care, and continuous improvement are at the heart of what we do.
What You’ll Be Doing
Providing remote fault-finding support for OAL systems, including PLC hardware and software, Autocoding hardware including PCs, scanners, printers and Factory Systems software.
Logging and tracking all support calls through our internal ticketing system.
Supporting field engineers with live troubleshooting during site visits.
Escalating complex issues to second-line support when required.
Reviewing and maintaining support documentation and SOPs.
Identifying opportunities to improve service and following up with clear actions.
Managing “Spares & Repairs” projects from start to finish.
What We’re Looking For
We’re looking for someone with a practical, problem-solving mindset and a genuine interest in technology and automation.
Essential:
Basic understanding of IT systems, hardware and software.
Familiarity with Windows operating systems.
Logical and analytical approach to troubleshooting.
Strong communication skills with both technical and non-technical audiences.
·Ability to document incidents, resolutions and processes clearly.
Comfortable working independently and as part of a team.
Desirable:
Knowledge of network fundamentals (IP, VPNs, Firewalls, NAT).
Ability to navigate and understand SQL databases.
Full UK driving licence.
Why Join OAL?
At OAL, we’re driven by innovation and teamwork. You’ll be part of a supportive environment where your ideas are valued, and your work makes a real impact. We encourage professional growth and continuous improvement - both in our systems and in our people.
About OAL
OAL helps food manufacturers automate. Based in Peterborough, we’re an innovative family business providing automation and system integration services to the food industry. We are recognised as a market leader in digital transformation, label and date code verification, and robotic powder weighing.
As a growing SME, we offer great opportunities within a fast-paced and supportive environment. If you are a hands-on problem solver with a passion for technology and great customer service, we’d love to hear from you.