Service & Support Engineer
We’re looking for an enthusiastic individual keen to provide excellent engineering support to our customers. Our support team of fantastic maintenance engineers works hard to ensure customer expectations, both contractual and non-contractual, are met and exceeded. You will become an integral part of this team working hard to actively contribute to the continuing development of the company’s business and customer satisfaction. Please note, the role does require the candidate to stay away from home on a regular basis.
Role responsibilities and accountability
Provide remote and on-site fault-finding support to both contracted and non-contracted customers for: OAL Connected systems, PLC hardware and software, Autocoding hardware including PCs, scanners and printers
Provide remote support to other engineers carrying out site visits
Ensure documentation handover from project engineers prior to final commissioning of equipment and systems
Train customers on applications and systems and take responsibility for training records
To field out-of-office hours calls from the on-call engineer on a rota basis
Carry out site visits / audits and review site documentation
Identification and reporting of support opportunities and action follow up with a documented result
Assist in developing improvements to service and support offerings
Identify and action any opportunities when visiting customer sites
Develop strong working relationships with members of other departments to ensure superior and excellent service is provided to all OAL customers
Minimum C&G / NVQ Level 3 in engineering – electrical biased preferred
Knowledge of PLC programming – (Micrologix)
IT skills including Microsoft office and an understanding of computer operating systems
Full valid driving licence
Passport (if overseas travel required)
Able to travel and stay away at short notice to support emergency customers
Available to cover ‘on call’ requirements on a rota basis including night and weekend cover
Network skills advantageous
Excellent organisational, planning and time management skills
Knowledge of SQL databases
Use of remote connections to customer sites
Excellent customer relationship skills
What is OAL Connected?
OAL Connected provides market-leading, award-winning label and date code verification systems, installed on over 1,200 packaging lines in the UK and overseas. Click the link above to find out more about this area of the business at OAL.
As a growing SME, we can provide fantastic opportunities in a fast-paced organisation. You’ll quickly become an integral part of the team with full responsibility and ownership. The role has a competitive salary and our strong training philosophy encourages on-the-job training and supports qualifications.
Closing Date: 15/01/2019
Salary: £24,000 - £30,000 + on call bonus. Negotiable depending on experience.
Location: Peterborough-based with very frequent travel to customer sites.
Vacancy type: Full-time
If so, please apply for the vacancy below or send an email to firstname.lastname@example.org with your CV and covering letter referencing the job which is of interest to you.