Service & Support Engineer

We’re looking for an enthusiastic individual keen to provide excellent engineering support to our customers. Our support team of fantastic maintenance engineers works hard to ensure customer expectations, both contractual and non-contractual, are met and exceeded. You will become an integral part of this team working hard to actively contribute to the continuing development of the company’s business and customer satisfaction. Please note, the role does require the candidate to stay away from home on a regular basis. 

Role responsibilities and accountability

  • Provide remote and on-site fault-finding support to both contracted and non-contracted customers for: OAL Connected systems, PLC hardware and software, Autocoding hardware including PCs, scanners and printers

  • Provide remote support to other engineers carrying out site visits

  • Ensure documentation handover from project engineers prior to final commissioning of equipment and systems

  • Train customers on applications and systems and take responsibility for training records

  • To field out-of-office hours calls from the on-call engineer on a rota basis

  • Carry out site visits / audits and review site documentation

  • Identification and reporting of support opportunities and action follow up with a documented result

  • Assist in developing improvements to service and support offerings

  • Identify and action any opportunities when visiting customer sites

  • Develop strong working relationships with members of other departments to ensure superior and excellent service is provided to all OAL customers

Essential skills/qualifications

  • Minimum C&G / NVQ Level 3 in engineering – electrical biased preferred

  • Knowledge of PLC programming – (Micrologix)

  • IT skills including Microsoft office and an understanding of computer operating systems

  • Full valid driving licence

  • Passport (if overseas travel required)

  • Able to travel and stay away at short notice to support emergency customers

  • Available to cover ‘on call’ requirements on a rota basis including night and weekend cover

Desired skills

  • Network skills advantageous

  • Excellent organisational, planning and time management skills

  • Knowledge of SQL databases

  • Use of remote connections to customer sites

  • Excellent customer relationship skills

What is OAL Connected? 

OAL Connected provides market-leading, award-winning label and date code verification systems, installed on over 1,200 packaging lines in the UK and overseas. Click the link above to find out more about this area of the business at OAL.

Why apply?

As a growing SME, we can provide fantastic opportunities in a fast-paced organisation. You’ll quickly become an integral part of the team with full responsibility and ownership. The role has a competitive salary and our strong training philosophy encourages on-the-job training and supports qualifications.

Closing Date: 15/01/2019

Reference: SE0718

Salary: £24,000 - £30,000 + on call bonus. Negotiable depending on experience.

Location: Peterborough-based with very frequent travel to customer sites.

Vacancy type: Full-time



If so, please apply for the vacancy below or send an email to with your CV and covering letter referencing the job which is of interest to you.

Jake NormanOAL